11hi believes gaming should be a source of entertainment — not stress or anxiety. Playing responsibly means you stay in control of your budget, your time, and your wellbeing. We're always here for you.
Responsible Gaming means betting and playing in a way that keeps you consciously in control of your time, money, and emotions. At 11hi, we believe online betting should be purely a form of entertainment — not a source of income or a way out of financial hardship.
Millions of people across Bangladesh play on 11hi every day and enjoy it as a healthy form of entertainment. For some, however, gaming can become a problem. That is why we have built an environment from the ground up where every player stays safe, informed, and protected.
Keep in Mind: Gaming at 11hi is meant to be fun. Chasing losses with bigger bets is never the answer — it's where the real problem begins.
11hi's responsible gaming program is built on a few key principles. Following them keeps you in control and ensures you get genuine enjoyment out of gaming.
Before each gaming session, decide in advance how much you are willing to spend — and stick to it. In your 11hi account settings, you can set daily, weekly, or monthly deposit limits that are not easy to change once in place.
Playing for hours on end causes mental fatigue and leads to poor decisions. Set a fixed amount of time for gaming each day and stick to it.
Betting is a mix of luck and skill — no bet is ever guaranteed to win. Think of any losses as the cost of entertainment, and you will find it much easier to stay stress-free.
Avoid playing when you are angry, upset, or overly excited. Decisions made in those states are rarely sound and significantly increase the risk of financial loss.
Problem gaming isn't always easy to recognize. Watch for the signs below — if two or more apply to you, consider reaching out for help.
11hi gives you a range of effective tools to stay in control of your gaming. You can access all of them anytime from your account settings.
Set your own daily, weekly, or monthly maximum deposit amount. Reductions take effect immediately.
Set a time limit before each session begins. You will receive an automatic reminder when your time is up.
Take a temporary break from your account for anywhere between 1 day and 6 weeks. Login and betting will be disabled during this period.
Keep your account fully closed for a period of 6 months to 5 years. This is a serious step — your account cannot be reopened during this time.
View a full breakdown of your betting activity, wins, losses, and time spent over the past 30 or 90 days — and assess things for yourself.
You can opt out of bonus offers and promotional messages at any time, which helps reduce the temptation to bet more than you intend.
If you feel your gaming habits are getting out of control, Self-Exclusion is the most effective step you can take. Follow the steps below to get started:
Log in to your 11hi account and go to the profile menu.
Go to "Responsible Gaming" in your Settings or Account menu and click on the option.
Choose how long you want to exclude yourself — 6 months, 1 year, 2 years, or 5 years.
Please confirm your decision. It will take effect immediately and cannot be reversed before the selected period ends.
Alongside Self-Exclusion, consider speaking with the 11hi support team or a professional counselor.
Important: Do not attempt to create a new account while Self-Exclusion is active. This violates our policy and works against your own protection.
11hi strictly prohibits gaming by anyone under 18. We verify every user's age through our KYC (Know Your Customer) process. Any account found to belong to a minor is closed immediately.
If you have teenagers at home, use parental control software on your devices and keep your 11hi account password secure.
Problem gambling is a recognized mental health condition. There's no shame in it — asking for help takes courage. Alongside 11hi's own support team, you can also seek guidance from a professional counselor.
Our commitment: Your wellbeing and happiness matter most to us at 11hi. We want you to enjoy entertainment in a healthy, sustainable way — which is why responsible gaming is at the core of our platform.
You're not alone. The 11hi support team is available 24/7. Don't hesitate to reach out.
Go to SupportWhen it comes to responsible gaming, we don't just talk — we take real action
Deposit limits, session timers, cooling-off periods, and self-exclusion are all available directly in your account, whenever you need them.
Every account's age is verified through our KYC process. No one under 18 is permitted to play at 11hi — that is our commitment.
Get support in Bangla, resolved in Bangla. Our support team is by your side around the clock for any issue you face.
You can view a complete record of every bet you've placed. This transparency helps you make informed decisions.
Detailed information on responsible gaming is always available on our FAQ, guides, and support pages.
You can lock your account instantly at any time — no waiting period or approval required.
Your safety and happiness come first at 11hi. Join now, play responsibly, and enjoy thousands of games, exclusive bonuses, and Bangla support — all on your own terms.