11hi Privacy Policy — Your data is safe with us

11hi.org takes your privacy seriously. We understand that sharing information on an online platform raises questions — where does my data go? Who can see it? Is it safe? This Privacy Policy provides honest, complete answers to all of these questions.

1 What Data We Collect

When you use the 11hi platform, we collect various types of information. This falls into two categories — what you provide directly, and what is collected automatically.

Directly Provided Data:

• Registration Details: Full name, email address, mobile number, date of birth, and password.
• KYC Verification Data: Copy of national ID, passport, or driving license.
• Financial Information: Mobile Banking, Nagad, or Rocket number (for payment processing).
• Contact Information: Messages, complaints, and feedback submitted to our support team.
• Preference Data: Language, notification settings, and account preferences.

Automatically Collected Information:

• Device Information: IP address, browser type, operating system, and device ID.
• Usage Data: Time spent on each page, games played, and betting history.
• Cookies: For session tracking, maintaining login status, and improving user experience.
• Log Files: Site access times, server logs, and error data.

2 Why We Collect Your Data

11hi does not collect data without reason. Every piece of information we gather serves a specific purpose — to help improve the quality of service we provide to you.

3 How Your Data Is Kept Secure

11hi uses the most advanced technology to uphold your privacy. Beyond technology, we have a dedicated cybersecurity team that works continuously to keep your data safe.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional security layer for your account.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Encrypted Database: All stored data is kept in encrypted form.
• Routine Security Testing: Security verified by independent third-party auditors.
• Restricted Access: Only authorized personnel are permitted to access data on a need-to-know basis.

4 Sharing Data with Third Parties

11hi never sells your data. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment Processor: Payment service providers such as Mobile Banking, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Regulatory Authority: Upon request from licensing authorities or law enforcement agencies under applicable legal obligations.
• Technology Partners: Cloud service or security software providers used to operate the platform — they are not permitted to use your data independently.
• Fraud Prevention: Anonymous data shared with security partners to help detect fraudulent activity.

All third-party partners are contractually bound to comply with our privacy policy and may only use the data they receive for the specified purpose.

5 Cookie Policy

11hi uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and site security. Disabling these may cause the site to function incorrectly.
• Performance Cookies: Helps analyze page loading speed and usage patterns.
• Functional Cookies: Remembers your language preference, theme settings, and personalized configurations.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may limit some features of the site.

6 Data Retention Period

11hi does not retain your data indefinitely. Different types of information are subject to different retention periods:

• Account Information: For the duration of account activity and up to 5 years after closure, as required by law.
• Financial Transaction Records: Up to 7 years, in compliance with anti-money laundering laws.
• KYC Documents: As required by law following verification.
• Cookies & Session Data: Upon session end or a maximum of 30 days.
• Support Messages: Up to 2 years after the issue is resolved.

7 Your Rights

You have a number of important rights over your personal data. 11hi respects these rights and will assist you upon request.

• Right to Access Your Data: You may request to know what information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: You may request deletion of your data in certain circumstances (subject to legal obligations).
• Right to Object to Processing: You may object to the processing of your data for specific purposes.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Restrict Processing: You may request a temporary suspension of your data processing in certain circumstances.

To exercise any of these rights, contact our support team. We typically respond to requests within 30 business days.

8 Minor's Privacy

11hi strictly does not collect data from anyone under the age of 18. Our platform is for adults only. If we become aware that a minor's data has been submitted, it will be deleted immediately and the associated account will be closed.

9 Policy Updates

11hi may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via an in-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.