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11hi FAQ — All Your Questions Answered Here

Clear answers to common questions about accounts, payments, betting, bonuses, and security — all on one page. Quick resolutions with detailed explanations.

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Account & Login

Answers to all questions about registration, login, password reset, account verification, and profile updates.

Deposits & Payments

Deposit methods, minimum amounts, processing times, and payment issue resolutions for Mobile Banking, Nagad, and Rocket.

Withdrawals & Cashouts

FAQs on withdrawal requests, processing times, minimum limits, verification requirements, and reasons for delays.

Betting & Games

FAQs covering Sports Betting, Live Casino, understanding odds, bet cancellations, and results.

Bonuses & Promotions

Full details on the welcome bonus, daily offers, referrals, cashback, and VIP points.

Security & Privacy

Account security, personal data, 2FA, reporting suspicious activity, and data protection policy.
Detailed Guide

11hi FAQ — The Complete FAQ Guide

Whether you're new to 11hi or a seasoned player, questions come up. Having trouble with a deposit? Withdrawal taking too long? Missing a bonus? Can't log in? This FAQ page has clear answers to all common 11hi issues, based on real user experiences and actual support cases.

Tips: Questions are organised by category below. Use the shortcut pills at the top of the page to find your topic quickly, or simply scroll down.

Account & Login

Signing up at 11hi is quick and easy. Visit 11hi.org or open the mobile app and tap "Register." Enter your mobile number or email, set a password, and fill in a few basic details. Verify your number with the OTP sent to your phone — and your account is ready. The whole process takes about 1 minute.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and a reset OTP or link will be sent to you. Use it to set a new password. You'll be able to log back in within 5 minutes.

Verifying your mobile number is enough to start betting. However, identity verification (KYC) may be required for larger withdrawals. You can complete KYC by uploading a photo of your National ID or passport. This keeps your account secure and speeds up the withdrawal process.

No. Each individual is allowed only one account at 11hi. Creating multiple accounts may result in all of them being suspended and withdrawals being blocked. Your single account gives you access to all features and benefits.

If your account is suspended, you'll see a notification when you try to log in. Contact our 24/7 live chat support right away — explain the situation and submit any required documents, and the issue is typically resolved within 24 hours.
Deposits & Payments

Deposit methods currently available at 11hi:
  • Mobile Banking (Personal & Agent)
  • Nagad
  • Rocket (Dutch-Bangla Mobile Banking)
  • Bank Transfer (Selected Banks)
  • Cryptocurrency (USDT, BTC)
Deposits via all methods are credited instantly or within a maximum of 15 minutes.

The minimum deposit at 11hi is just BDT 500. You can get started with that amount via Mobile Banking, Nagad, or Rocket. There is no set maximum deposit limit, though it's advisable to contact support before making a very large deposit.

Deposits are usually credited within 5–15 minutes. If it takes longer than 30 minutes, please contact support via live chat. Have your transaction ID, amount, and a screenshot of the payment ready when you reach out — this will help resolve your issue faster.

No, 11hi does not charge any additional fees on deposits. The full amount you send will be credited to your account. However, your mobile banking provider (such as Mobile Banking) may apply their own transaction charges.
Withdrawals & Cashouts

Most withdrawal requests are processed within 15 minutes to 1 hour. During peak hours or for larger amounts, it may take up to 24 hours. Having KYC verified before your first withdrawal will make the process even faster.

The minimum withdrawal at 11hi is BDT 500. The maximum is BDT 500,000 per day. VIP members enjoy higher withdrawal limits. For large withdrawals, it's a good idea to notify support in advance.

Yes, if a withdrawal request is cancelled, the full amount is returned to your 11hi wallet with no deductions. Cancellations are usually due to an incorrect account number or incomplete KYC. Simply resubmit your request with the correct details.

Bonus balance cannot be withdrawn directly. To make a bonus withdrawable, you must meet a specific turnover requirement (typically 5–20x the bonus amount). Once the turnover is completed, the bonus is added to your main balance and can then be withdrawn.
Betting & Games

11hi offers betting on 50+ sports. Popular categories include:
  • Cricket (IPL, BPL, World Cup, and all major tournaments)
  • Football (Premier League, La Liga, Champions League)
  • Tennis, Badminton, Basketball, Hockey
  • Esports (CS:GO, Dota 2, League of Legends)
  • Virtual Sports

Yes, 11hi offers a full live betting experience. Odds are updated in real time while a match is in progress, and you can place bets at any moment. Live betting also includes a cash-out option — so you can lock in your winnings whenever the moment feels right.

Once a bet is confirmed, it generally cannot be cancelled. However, during live betting you can use the cash-out feature to partially or fully settle your bet early. If an event is cancelled or postponed, your stake will be automatically refunded.

The minimum bet at 11hi is just BDT 10, so you can enjoy betting even on a small budget. Maximum bet limits vary depending on the event, market, and your account tier. VIP members can place higher bets.
Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit — up to BDT 10,000. Free spins and a Sports free bet offer are also available. After registering, visit the Promotions page to see all current offers, and enter any applicable bonus code at the time of deposit.

Logging in every day earns you a daily check-in bonus. Daily deposits may also qualify for a reload bonus. Bonuses are usually credited automatically, though some may need to be claimed manually from the Promotions page. Check the Promotions page regularly to stay up to date with daily offers.

Share your referral link or code with a friend. When they register through that link and make their first deposit, you'll receive a bonus. You may also earn commission on every bet your referred friend places. Full referral bonus details are available on the Promotions page.

Every bonus has an expiry period, typically 7–30 days. If the turnover requirement is not met before expiry, the bonus balance will be cancelled automatically. Make sure to complete your turnover on time after receiving a bonus. Expiry details are stated in each promotion's terms and conditions.
Security & Privacy

Yes, 11hi uses SSL encryption and modern data protection technology. Your personal information, payment data, and betting history are fully secure. We do not share your information with third parties. Visit our Privacy Policy page to learn more.

Log in to your account and go to Settings > Security > Two-Step Verification. Enable 2FA using your mobile number or an authenticator app (such as Google Authenticator). After setup, you'll need to enter an additional OTP each time you log in. With 2FA active, even if someone knows your password, they won't be able to access your account.

Change your password immediately and enable 2FA. Then notify our support team — your account will be temporarily locked while an investigation is carried out. Never click on phishing emails or suspicious links. 11hi will never ask for your password via email or SMS.

To close your account, contact the support team. Before requesting closure, make sure your balance is at zero and there are no active bets. As part of responsible gaming, we also offer self-exclusion — you can take a temporary break from your account for a set period.
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